0.9 Bet Privacy Policy —
How We Protect Your Personal Data

Welcome to the 0.9 bet Privacy Policy. This document explains how 0.9 bet ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the 0.9 bet platform at 09-bet.asia.

We understand that privacy is important to our players in Bangladesh. When you share your personal information with us, you're trusting us to handle it responsibly. That trust is something we take seriously. This policy is written to be clear and honest about exactly what we do with your data — not to bury important information in complicated legal language.

This Privacy Policy applies to all personal data collected through the 0.9 bet website, mobile platform, customer support channels, and any other service we provide. It should be read alongside our Terms and Conditions, which govern your overall use of the platform.

By registering a 0.9 bet account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the platform.

0.9 bet collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. Below is a clear breakdown of what we collect and why.

Information You Provide Directly:

• Full legal name and date of birth — required for account registration and age verification.
• Email address and mobile phone number — used for account communication, security alerts, and support.
• Payment information — including bKash, Nagad, Rocket wallet numbers and bank account details used for deposits and withdrawals. We do not store full payment credentials; transactions are processed through secure payment gateways.
• Identity verification documents — such as your National ID card, passport, or driving licence, collected when KYC verification is required.
• Communications with our support team — including live chat transcripts and emails, retained for quality assurance and dispute resolution.

Information Collected Automatically:

• Device information — including device type, operating system, browser type, and unique device identifiers.
• IP address and approximate location — used for fraud prevention, security monitoring, and regulatory compliance.
• Gameplay and betting activity — including game history, bet amounts, session duration, and wagering patterns, used for account management and responsible gaming monitoring.
• Platform usage data — including pages visited, features used, and navigation patterns, collected via cookies and analytics tools to improve platform performance.

0.9 bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond those listed below without your explicit consent.

• Account Management: To create, maintain, and manage your 0.9 bet account, including processing your registration, verifying your identity, and managing your account settings.
• Payment Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through live chat, email, and other support channels.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Legal and Regulatory Compliance: To meet our obligations under applicable laws and regulations, including identity verification requirements and record-keeping obligations.
• Platform Improvement: To analyse usage patterns and improve the performance, features, and user experience of the 0.9 bet platform.
• Marketing Communications: To send you information about promotions, bonuses, and new features — but only if you have opted in to receive such communications. You can opt out at any time.

0.9 bet processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual Necessity: Processing that is necessary to fulfil our contract with you — including account management, payment processing, and customer support — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including identity verification, anti-money laundering checks, and record-keeping — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring is carried out on the basis of our legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications is carried out on the basis of your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

0.9 bet does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment Processors: We share the minimum necessary financial data with our payment processing partners (including bKash, Nagad, and Rocket gateway providers) to process your deposits and withdrawals securely.
• Identity Verification Providers: When KYC verification is required, we may share your identity documents with authorised verification service providers who assist us in confirming your identity.
• Technology and Platform Providers: We work with technology partners who provide hosting, analytics, customer support tools, and other platform infrastructure. These partners process data only on our instructions and are contractually prohibited from using it for their own purposes.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by law, court order, or regulatory instruction.
• Fraud Prevention: In cases of suspected fraud or money laundering, we may share relevant data with fraud prevention agencies or other platforms to protect the integrity of the online gaming ecosystem.

0.9 bet uses cookies and similar tracking technologies to make the platform work properly, keep it secure, and understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on the 0.9 bet platform:

• Essential Cookies: These are required for the platform to function. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics Cookies: These help us understand how players navigate the platform — which pages are most visited, where players encounter issues, and how features are used. This data is aggregated and anonymised. We use this information to improve the platform experience.
• Security Cookies: These help us detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

We do not use third-party advertising cookies or allow external advertisers to place cookies on the 0.9 bet platform. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

0.9 bet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active account is retained for the duration of the account's existence plus a minimum of five years after account closure, to meet legal and regulatory record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction, in line with anti-money laundering regulations.
• Identity Verification Documents: KYC documents are retained for a minimum of five years after account closure or the completion of the relevant verification process.
• Support Communications: Customer support records are retained for up to three years from the date of the interaction.
• Marketing Data: If you have opted in to marketing communications, your contact details are retained for this purpose until you opt out, after which they are removed from our marketing lists within 30 days.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a player on the 0.9 bet platform, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

0.9 bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• SSL Encryption: All data transmitted between your device and the 0.9 bet platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Server Infrastructure: Player data is stored on secure servers with restricted physical and logical access. Access is limited to authorised personnel who require it to perform their job functions.
• Access Controls: Internal access to personal data is governed by role-based access controls. Staff members can only access the data necessary for their specific responsibilities.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities as required by applicable law.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your 0.9 bet account and never share your login credentials with anyone.

The 0.9 bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, all funds will be frozen pending investigation, and any personal data collected will be deleted in accordance with our data retention policy.

If you are a parent or guardian and believe that a minor has registered an account on 0.9 bet, please contact us immediately at [email protected]. We will investigate and take appropriate action as a priority.

0.9 bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players via email to the address on file before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Your continued use of the 0.9 bet platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 0.9 bet handles your personal data, please get in touch with our support team. We're available 24/7 and can assist in both English and Bengali.

• Email: [email protected]
• Live Chat: Available directly from the platform after login
• FAQ: Common questions answered at 09-bet.asia/faq